FAQ


I got my password after I registered, why I can't log in using it?
How to enjoy YMclub's free service?
How to offer my video clip?
How to show you my personal ID?
Tell me something about short time membership?
I have a visit to China recently, can you tell more about your free service? 
Why there's so much difference for paying by credit card/email and in traditional way?
Why you charge US dollar in Canada?
Why the photo I uploaded resized?
Why I find some strange characters which I can't understand?
I'm your old member, now I can't log in using pervious user name and password? And I can't browse any member's profile?
Why I can't get anyone using advanced search?
How to get more clicks & attract more members?
I'm a member of Y&M Club, how can I contact with anyone I'm interested?
Why I can't login?
Can I share my membership with my friend?
When I registered, I get the notice a thousand times: please check the username, what I should do?
Why I sent so much mail, yet I didn't received any reply?
I received a dating mail, how do I know her(his) background?



How to enjoy YMclub's free service?


It's very likely you mis-type it, please use "copy" and "paste" function to input your password. If you're sure you forget your password, you may use " Forgot Password" function at log in area.

How to enjoy YMclub's free service?

From now on, if you register with Ymclub.com, and install instant Chat tool, you'll be able to send email to anyone in China and chat with anyone online 100% free.

If you already registered at Ymclub.com, every time you recommend 1 person join us (with uploading photo), upon verifying by us, you'll get 1 free contact, the more you recommend, the more free service you'll get; 

To upgrade your credit at Ymclub.com, we encourage all members show us at least 1 of your personal ID, you'll get 5 contact free plus your profile will show "Personal ID Verified", which includes Landing Paper, Citizen Card, Maple Leaf Card, Health Card, Driving License, SIN Card, Sun Card, Degree Certificate, Divorce Certificate, Passport, Hu Kou, ID Card, or any other kind;

You can also offer us your video clip, you'll get big bonus--1 month free membership, it should not be format of webcam, can be Real Play, Windows Media, or be original video tape, your video clip will only be viewed by advanced memebr.

By the way, if you're going to find a wife in mainland China, tell us your detailed requirement, we'll find the special one for you for free.


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How to offer my video clip?

You can mail your video clip to , and offer your user name or email address, if you offer original video tape, you can send us one copy, all video material will not be returned unless you pick it up in person.



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How to offer my personal ID?

You can do it by sending us FAX, snail mail, Email ( after scanned) or showing via webcam. Please remember to offer your email address or user name so we can put them in the proper place; to show us by webcam, please use MSN with sunsino@hotmail.com at Eastern Canada time from 10:00 am to 6:00 pm.



Tell me something about short time membership?


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Since many members are shy, if you're not a advanced member, you can't view all memeber's photos, to know how much chance you'll if be a paid member, we'll open membership in your request as long as 1 hour during Eastern Canada time from 10:00 am to 6:00 pm. , all applicants should notify us detailed time you want at least 1 day in advance.



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I have a visit to China recently, can you tell more about your free service? 

To tell us your schedule and related information, please come here to give us the detail. Please note: to enjoy our service, you must be single or separated from your spouse, and offer us at least 1 of your ID. By the way, if you're going to find a wife in mainland China, tell us your detailed requirement, we'll find the special one for you for free.




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Why there's so much difference for paying by credit card/email and in traditional way?

Since the way paying online using credit card or email bases on self-care and will save us much resource, all works done online, so the service fee can be much low; yet tradtional way includes appointment, and all work will be done manually, our employee will arrange meeting with others for you, which will cost us much time as well as energy, hence charge will higher,apparently, traditonal service will increase your chance to succeed.


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Why you charge US dollar in Canada?

Since we offer service all over the world, to make payment more convenient, we charge US dollar, but that doesn't mean we only ask US$, even you do not have US bill, you can give your credit card, and your card company will pay for you in US dollar automatcially.However,if you wanna pay us cash or check in CA dollar, we're sure glad to accept, you can transfer the amount in CA dollar according real-time currency exchange rate.

If you live in others countries than Canada,you can pay us in your local currency, the card company will do the transfer for you.

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I wanna try your service to find out how it works, how can I do that?

You're very welcome to purpase at least 2 members for only US$8.However if you wanna have good result, you'd better become our annual member, it'll absolutely bring your more and nice introduction.

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Why the photo I uploaded resized?

To keep the photo you offered not too big, and convenient for members who use dial up can browse fast, we set all photo not over 60K, and all other formats( BMP/GIF ) will be changed to JPEG.
All photo will be diplayed in small size, click it you'll find actual one.
To keep your original photo, please convert all photos to JPEG and not over 60K.


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Why I find some strange characters which I can't understand?

Since we're the first bi-lingual dating web in North America, we get many registeration everyday, some use different language, such as Chinese, Japanese, or other characters, if you don't have the same font, you'll find strange words, to solve the problem, please remember check on "no chinese content" when use advanced search.

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I'm your member of old web, I can't log in using pervious user name and password? And I can't browse any member's profile?

If you forgot your user name and password, click " forget password" at log in area, check your email box you used when registered,  you'll find a new password. Much new function and personal information added in our system, to let others know you more, simply update your profile in 3 parts, you'll quickly reguide to browse others' profile. Thanks for cooperation!

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Why I can't search anyone using advanced search?

Related information already disclosed in "search tips", that's the more fields you choose, the less results you'll get, try to search only by "age, living place, sex, marital status", if you know a member's profile ID or user name, put them in the blank of "key word' choose "included in", you'll get what you want directly.

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How to get more clicks & attract more members?

Here're several tips:
1 Join advanced member, which will list you on top of search result list;
2 Offer clear and good picture, grasp others at the first sight. 
3 Offer more detailed personal information, let others know you more.

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I'm a paid member, why I can't find other member's E-mail and phone number?

To keep all members' privacy, all email or phone no. will not displayed , to contact them, simply click "Send me E-mail", all lines you drop will send to the members' account, if they're not interested in you, they keep the right not replying you, and vice versa.

Should you wanna get any members' direct phone no. or email, please join us traditonal kind, we'll serve you face to face.

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I'm a member of Y&M Club, how can I contact with anyone I'm interested?

You can use the user name and password you created when you register with us, after log in, browse or search our members, choose the persons you're interested, then click 'send me E-mail', you'll get two blanks, fill them with your E-mail or phone, hence you two can establish connection.To protect our members' privacy, we don't release their e-mail and phone directly.

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Why I can't login?

The possible reasons: 

1.The user name and password you used are different from what you gave when you registered; 
2.You misused lower case or capital size character 
3.You might change your e-mail, so you can't receive the right user name and password sent by our server;
4.You ask our server send you another password, but you still use the old one.
5.The e-mail itself you offered us doesn't exist.

Please find out what's the exactly reason, and try again.

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Can I share my membership with my friend?

You may help your friend to tell your user name and password to them, but it may hurt you much, since you can't make sure your friend pass them to another one, upon they got your password, they can update your profile and send mail in the name of yourself, which will bring you much trouble, so we strongly suggest you not tell others your password.

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When I registered, I get the notice a thousand times: please check the username, what I should do?

The only reason is the username has already been taken by others, try to change another particular one, or make it a little long.

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Why I sent so many mail, yet I didn't received any reply?

Don't give up, we list the possible reason, try to find the exact solution:

1.The person doesn't check mailbox everyday, wait to see what happened
2.The person's e-mail changed, it's not possible for him or her to receive 
3.The person receives so many mail, can't reply you in time
4.The problem within the mail transmition process

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I received a dating mail, how do I know her(his) background?

Congratutions! as a member of Ymclub, if you receive email from others, try to find her(his) profile at (for example) " http://www.ymclub.com/loveonline/english/showuser.php?id=985932xxxxxxxxx", what you should do is to replace the ID number above to person's showing ID number who send you the e-mail, if you're interested in the member, send mail back, enjoy membership!

We'll update this page often, if you have any questions, please don't hesitate to contact us,we'll try to answer all questions regarding our web and service.

 
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